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@mattly also searchability, availability offline/away from the office, usability in a datacentre environment (noisy, busy, potentially physically hazardous if some muppet has the floortiles up without warning again).
my basic rule of documentation is:
can you print it out, stick it in a folder and refer to it during a full power-outage?
you don't actually need to do that for all the docs but at a basic level it sets the expectation that you might need it in less than ideal circumstances
@mattly (also, speed-reader. don't make me watch someone read out their pre-written script at the speed of a 5-yo kid taking their class reading turn reluctantly. I will *not* be watching more than 10 seconds, and will live without whatever the answer might have been instead)