Just opened a Microsoft support case for IPsec. It's not actually for an IPsec issue, but those are the smartest oldheads left over there, and they'll probably just figure it out so they don't have to take another call about IPsec.
Working in Helpdesk I'd build solutions for people that wasn't my job just so I wouldn't answer another call about resetting the Outlook NK2 cache again or some shit.
Oh, we're on the 3rd hour of this Helpdesk call? No, YOU hang up motherfucker, this is the most interesting shit I've seen this month.
@SwiftOnSecurity the number of times i had to nuke the tcp/ip stack and dial-up networking config on windows 95/8....
One time i walked a guy through replacing explorer.exe for progman so he could get around a bluescreen and fix the issue. man. i prayed for those calls.
@SwiftOnSecurity my supervisor once let me walk a guy through ms dos fdisk, by memory, so he could monitor the call and see if i could. Even though it was way outside of the scope of support we provided.
Those were the days. When techs were rewarded for expertise, and a job well done. not call time averages with no context. i'm glad i put my time in then, before the whole industry shifted.
@gangrif @SwiftOnSecurity ....and legend has it that guy is still waiting for his computer to reboot to this day
@evilstevie @SwiftOnSecurity lol. no his next call was going to be gateway 2000 iirc. I don't remember why he wanted me to help him repartition and start the install. but it's what he asked for. and i got the green light from the shift super. so. *shrug*. i think i was 18 at the time. lol. a lifetime ago.